Privacy Policy

Last updated: June 2, 2026

This Privacy Policy explains how [Reelora] ("we", "us", or "our") collects, uses, and protects your information when you use our mobile application and related services (the "App"). By using the App, you agree to the practices described in this policy. If you do not agree, please do not use the App.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

1.1 Information You Provide

• Account information — such as a username, email address, or phone number when you register or sign in (including via third-party login).
• Profile details — such as a nickname or avatar that you choose to add.
• Support communications — information you provide when you contact us for customer support or feedback.

1.2 Information Collected Automatically

• Device information — device model, operating system version, language, region, and unique device identifiers.
• Usage data — content you view, watch history, playback progress, search terms, and interaction events used to personalize recommendations.
• Log and diagnostic data — IP address, crash reports, and performance data used to keep the App stable and secure.

1.3 Information for Payments

When you make a purchase or subscribe, transactions are processed by the relevant app store or third-party payment provider (e.g., Apple App Store, Google Play). We receive confirmation of the transaction but do not store your full payment card details.

2. How We Use Your Information

• To create and manage your account and authenticate logins.
• To deliver, maintain, and personalize content and recommendations.
• To process purchases, subscriptions, and rewards.
• To analyze usage trends and improve the App's features and performance.
• To provide customer support and respond to your requests.
• To detect, prevent, and address fraud, abuse, or security issues.
• To comply with applicable legal obligations.

3. How We Share Information

We do not sell your personal information. We may share information only in these limited circumstances:

Recipient	Purpose
Service providers	Cloud hosting, content delivery, analytics, and crash reporting performed on our behalf.
Payment & app store providers	Processing purchases and subscriptions.
Advertising partners	Where applicable, to display and measure advertising. You may control personalized ads in your device settings.
Legal authorities	When required by law, court order, or to protect our rights, users, or the public.
Business transfers	In connection with a merger, acquisition, or sale of assets.

4. Third-Party Services

The App may integrate third-party services such as analytics tools, advertising networks, and login providers. These third parties have their own privacy policies governing how they handle your data. We encourage you to review their policies. We are not responsible for the privacy practices of third-party services.

5. Data Retention

We retain your information only for as long as necessary to provide the App, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

6. Data Security

We use reasonable technical and organizational measures — such as encryption in transit and access controls — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

• Access and update — you can view and edit your profile information within the App.
• Account deletion — you may request deletion of your account and associated personal data.
• Marketing preferences — you can opt out of promotional notifications in your device or App settings.
• Personalized ads — you can limit ad tracking through your device's privacy settings.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

The App is not directed to children under the age of 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. International Data Transfers

Your information may be processed and stored in countries other than your own. Where we transfer data internationally, we take steps to ensure it is protected in accordance with this Privacy Policy and applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice within the App. Your continued use of the App after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your data, please contact us at:

• Email: [Crest@crestxl.com]
• Developer: [CREST TECH MEDIA LIMITED]